At phww, we take your privacy seriously. This Privacy Policy explains what personal information we collect when you use the phww platform, how we use and protect that information, and what rights you have under Philippine data privacy law. We encourage you to read this document in full before creating your phww account.
Data Privacy Act Compliant: phww processes personal data in accordance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and its implementing rules and regulations.
A quick overview of our core privacy commitments to every phww player in the Philippines.
All personal and financial data stored on phww servers is encrypted using industry-standard AES-256 encryption. Your information is never stored in plain text and is accessible only to authorised personnel.
phww does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate and improve the phww platform and to comply with legal obligations.
All payment transactions on phww are processed over TLS-secured connections. We work only with reputable Philippine payment partners including GCash, Maya, and major local banks to keep your financial data safe.
phww uses cookies and similar technologies to improve your experience on the platform. We are transparent about what cookies we use and why. You can manage your cookie preferences through your browser settings at any time.
phww ("phww," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the phww online gaming platform available at phww.live (the "Platform"). This Privacy Policy ("Policy") describes how phww collects, uses, stores, shares, and protects personal information in connection with your use of the Platform and all associated services.
This Policy applies to all registered phww account holders, visitors to the Platform, and any individual whose personal data is processed by phww in connection with the provision of our services. It should be read together with the phww Terms & Conditions and Responsible Gaming Policy.
phww acts as the Personal Information Controller in respect of the personal data it collects and processes, as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA") and its Implementing Rules and Regulations ("IRR").
Scope: This Policy covers personal data collected through the phww website, mobile platform, customer support channels, and any other touchpoint through which you interact with phww. It does not cover third-party websites or services that may be linked from the Platform.
phww collects the following categories of personal data in connection with the operation of the Platform and the provision of our services:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government-issued ID number, nationality | Account registration, KYC verification, age verification (21+) |
| Contact Data | Email address, mobile number, residential address (city, province) | Account communications, support, regulatory compliance |
| Financial Data | GCash number, Maya account, bank account details, transaction history | Processing deposits and withdrawals in PHP |
| Technical Data | IP address, device type, browser type, operating system, session data | Platform security, fraud prevention, service optimisation |
| Usage Data | Games played, bets placed, session duration, feature interactions | Responsible gaming monitoring, personalisation, analytics |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, dispute resolution, quality assurance |
phww does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.
phww collects personal data through the following means:
KYC Requirement: phww is required by Philippine regulations to verify the identity of all account holders. You may be asked to submit a valid government-issued ID (e.g., PhilSys ID, passport, driver's licence, SSS/GSIS ID) and a selfie for identity verification purposes.
phww uses the personal data we collect for the following purposes:
Under the Data Privacy Act of 2012, phww processes your personal data on the following legal bases:
phww does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom phww shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with phww's instructions and applicable Philippine data privacy law.
Where phww engages technology or infrastructure providers located outside the Philippines, we ensure that any international transfer of personal data is conducted in compliance with the Data Privacy Act of 2012 and its IRR. Specifically, phww implements appropriate safeguards such as contractual clauses requiring the recipient to provide a level of data protection equivalent to that required under Philippine law.
phww will not transfer your personal data to a foreign country or international organisation unless that country or organisation ensures an adequate level of protection for your personal data, or appropriate safeguards are in place as required by the National Privacy Commission.
phww retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:
Upon expiry of the applicable retention period, phww will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.
phww uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The following categories of cookies are used:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phww Platform. phww does not use cookies to serve third-party advertising or to track your activity across unrelated websites.
Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phww:
Exercising Your Rights: To exercise any of the above rights, please contact the phww Data Protection Officer at [email protected]. We will respond to your request within fifteen (15) business days in accordance with NPC guidelines.
phww implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While phww takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phww login credentials and for notifying us immediately if you suspect any unauthorised access to your account.
The phww Platform is strictly intended for users aged 21 years and above, in accordance with Philippine gaming regulations. phww does not knowingly collect personal data from individuals under the age of 21.
If phww becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the phww Platform, please contact us immediately at [email protected].
21+ Only: Gambling is addictive. Know when to stop. phww enforces strict age verification to protect minors and vulnerable individuals from accessing online gaming services.
phww reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.
When material changes are made to this Policy, phww will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the phww Platform following the effective date of any update constitutes your acceptance of the revised Policy.
We encourage you to review this Privacy Policy periodically to stay informed about how phww protects your personal data.
phww has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:
Data Protection Officer — phww
Email: [email protected]
General Support: [email protected]
Support Hours: 24 hours a day, 7 days a week
Language: English and Filipino
If you are not satisfied with phww's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available on the NPC official website.
All email addresses on this page are provided as plain text for reference only and are not clickable links. Please copy the address manually into your email client to get in touch with us.
Now that you know how phww protects your personal data, you can play with confidence. Join Filipino players from Manila to Cebu enjoying live casino, slots, bingo, and sports betting — all secured and compliant with Philippine data privacy law. 21+ only.
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