phww Privacy Policy

1Introduction

phww ("phww," "we," "us," or "our") is committed to protecting the privacy and personal data of all users of the phww online gaming platform available at phww.live (the "Platform"). This Privacy Policy ("Policy") describes how phww collects, uses, stores, shares, and protects personal information in connection with your use of the Platform and all associated services.

This Policy applies to all registered phww account holders, visitors to the Platform, and any individual whose personal data is processed by phww in connection with the provision of our services. It should be read together with the phww Terms & Conditions and Responsible Gaming Policy.

phww acts as the Personal Information Controller in respect of the personal data it collects and processes, as defined under Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA") and its Implementing Rules and Regulations ("IRR").

2Personal Data We Collect

phww collects the following categories of personal data in connection with the operation of the Platform and the provision of our services:

phww does not collect sensitive personal information as defined under the DPA (such as health data, political opinions, or religious beliefs) unless specifically required by law or with your explicit consent.

3How We Collect Your Data

phww collects personal data through the following means:

• Direct collection: Information you provide when registering a phww account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access and interact with the Platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from government-authorised ID verification services; fraud and risk data from payment processors and anti-money laundering screening services; and publicly available information where relevant to regulatory compliance.

4How We Use Your Personal Data

phww uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your phww account, including verifying your identity and age (21+ requirement).
• Service delivery: To provide access to phww games, live casino, slots, bingo, sports betting, and all other Platform features.
• Payment processing: To process deposits and withdrawals in Philippine Peso (PHP) via GCash, Maya, and Philippine bank transfers.
• Regulatory compliance: To comply with anti-money laundering (AML) obligations, PAGCOR regulatory requirements, and other applicable Philippine laws.
• Responsible gaming: To monitor gaming activity for signs of problem gambling and to administer self-exclusion, deposit limits, and other responsible gaming tools.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, multi-accounting, and other prohibited conduct on the Platform.
• Customer support: To respond to your enquiries, resolve disputes, and improve the quality of our support services.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — subject to your communication preferences and applicable opt-out rights.
• Platform improvement: To analyse usage patterns, conduct research, and improve the features, performance, and user experience of the phww Platform.

5Legal Basis for Processing

Under the Data Privacy Act of 2012, phww processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and phww — including account registration, game access, and payment processing.
• Legal obligation: Processing required to comply with applicable Philippine laws, including AML regulations, PAGCOR licensing requirements, and tax obligations.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6Data Sharing & Disclosure

phww does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Payment service providers: GCash, Maya, and Philippine banking partners, for the purpose of processing deposits and withdrawals in PHP.
• Identity verification services: Third-party KYC and AML screening providers used to verify your identity and comply with regulatory obligations.
• Technology and infrastructure providers: Cloud hosting, data storage, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other competent Philippine authorities, where required by law or court order.
• Professional advisers: Legal counsel, auditors, and compliance consultants, subject to professional confidentiality obligations.

All third parties with whom phww shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with phww's instructions and applicable Philippine data privacy law.

7International Data Transfers

Where phww engages technology or infrastructure providers located outside the Philippines, we ensure that any international transfer of personal data is conducted in compliance with the Data Privacy Act of 2012 and its IRR. Specifically, phww implements appropriate safeguards such as contractual clauses requiring the recipient to provide a level of data protection equivalent to that required under Philippine law.

phww will not transfer your personal data to a foreign country or international organisation unless that country or organisation ensures an adequate level of protection for your personal data, or appropriate safeguards are in place as required by the National Privacy Commission.

8Data Retention

phww retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law. The following general retention periods apply:

• Account data: Retained for the duration of your phww account and for a minimum of five (5) years following account closure, in accordance with AML and PAGCOR record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of the transaction, as required by the Anti-Money Laundering Act.
• KYC and identity documents: Retained for the period required by applicable regulatory obligations, typically five (5) years from the end of the business relationship.
• Customer support communications: Retained for up to three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing data: Retained until you withdraw consent or opt out of marketing communications, after which it will be deleted or anonymised within a reasonable timeframe.

Upon expiry of the applicable retention period, phww will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9Cookies & Tracking Technologies

phww uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. The following categories of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function correctly, including session management, security, and phww login authentication. These cannot be disabled.
• Performance cookies: Used to collect anonymised data about how users interact with the Platform, helping us identify and fix issues and improve overall performance.
• Functional cookies: Used to remember your preferences (such as language and display settings) to provide a more personalised experience on phww.
• Analytics cookies: Used to understand aggregate usage patterns on the Platform. Data collected is anonymised and used solely for internal analytics purposes.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the phww Platform. phww does not use cookies to serve third-party advertising or to track your activity across unrelated websites.

10Your Data Privacy Rights

Under the Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phww:

• Right to be informed: The right to know what personal data phww collects about you and how it is used — as set out in this Policy.
• Right of access: The right to request a copy of the personal data phww holds about you.
• Right to rectification: The right to request correction of inaccurate or incomplete personal data.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation.
• Right to data portability: The right to receive your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: The right to file a complaint with the National Privacy Commission (NPC) if you believe phww has violated your data privacy rights.

11Security Measures

phww implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• AES-256 encryption for data at rest and TLS encryption for data in transit.
• Multi-factor authentication options for phww account access.
• Role-based access controls limiting internal access to personal data on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of Platform infrastructure.
• Incident response procedures for detecting, reporting, and managing personal data breaches in accordance with NPC notification requirements.
• Staff training on data privacy obligations and secure data handling practices.

While phww takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your phww login credentials and for notifying us immediately if you suspect any unauthorised access to your account.

12Children's Privacy

The phww Platform is strictly intended for users aged 21 years and above, in accordance with Philippine gaming regulations. phww does not knowingly collect personal data from individuals under the age of 21.

If phww becomes aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the phww Platform, please contact us immediately at [email protected].

13Updates to This Privacy Policy

phww reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. The date of the most recent revision is displayed at the top of this page.

When material changes are made to this Policy, phww will notify registered users via email or a prominent notice on the Platform prior to the changes taking effect. Your continued use of the phww Platform following the effective date of any update constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how phww protects your personal data.

14Contact & Data Protection Officer

phww has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact:

If you are not satisfied with phww's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Contact details for the NPC are available on the NPC official website.

All email addresses on this page are provided as plain text for reference only and are not clickable links. Please copy the address manually into your email client to get in touch with us.